Terms of Service

Last Updated: January 2026

1. Introduction and Acceptance of Terms

Welcome to WeSpray Group Nottingham. These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and WeSpray Group Nottingham ("we", "us", "our", or "Company") regarding your use of our website at www.painterandecoratornottingham.co.uk and our restoration, spray painting, and renovation services.

By accessing our website, requesting a quotation, booking our services, or engaging with us in any capacity, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

Important: Please read these Terms carefully before using our services. These Terms include important information about your legal rights, remedies, and obligations.

2. Company Information

Company Name: WeSpray Group Nottingham

Trading Name: Painter and Decorator Nottingham

Address: 5 Cosby Rd, Sneinton, Nottingham NG2 4BW, United Kingdom

Phone: +44 115 647 8833

Email: [email protected]

Website: www.painterandecoratornottingham.co.uk

3. Services Provided

WeSpray Group Nottingham provides comprehensive restoration and coating services across ten specialized categories:

• Professional Painting Solutions (UPVC, metal cladding, structural steelwork, heritage buildings)
• Interior Design & Decoration (room makeovers, feature walls, wallpaper installation)
• Kitchen Transformations (cabinet painting, worktop wrapping, complete renovations)
• Vehicle Wrapping & Graphics (fleet branding, custom wraps, protective films)
• Powder Coating Excellence (architectural metalwork, automotive parts, equipment)
• Heritage & Building Restoration (listed buildings, churches, conservation work)
• Floor Refinishing Systems (hardwood, epoxy coatings, commercial floors)
• Antique Furniture Conservation (French polishing, restoration, museum-quality work)
• Height Work & Access Solutions (rope access, MEWP, scaffolding services)
• Industrial Consulting (confined spaces, hazardous environments, technical coating)

All services are subject to availability, technical feasibility, and acceptance of quotation. We reserve the right to refuse service or modify service offerings at our discretion.

4. Quotations and Pricing

4.1 Free Consultations

We provide free, no-obligation site visits and consultations within our service area. During consultations, our technicians assess project requirements and provide recommendations. Consultations do not constitute a binding commitment from either party.

4.2 Written Quotations

All quotations are provided in writing and include:

• Detailed scope of work
• Materials and specifications
• Total project cost (including VAT where applicable)
• Estimated timeline
• Payment terms
• Warranty information

4.3 Quotation Validity

Quotations are valid for 30 days from the date of issue unless otherwise stated. After this period, pricing may be subject to revision due to material cost fluctuations or other factors. We reserve the right to withdraw or modify quotations at any time before acceptance.

4.4 Price Variations

If unforeseen circumstances arise during the project that require additional work or materials beyond the original scope, we will notify you immediately and provide a revised quotation for approval before proceeding. No additional charges will be applied without your prior written consent.

5. Booking and Deposits

5.1 Acceptance of Quotation

A binding contract is formed when you accept our written quotation by signing and returning it, or by providing written confirmation via email. Verbal acceptance may be accepted at our discretion but will be confirmed in writing.

5.2 Deposit Requirements

Depending on project size and scope, we may require a deposit:

• Small projects (under £500): No deposit required
• Medium projects (£500-£2,500): 25% deposit
• Large projects (£2,500-£10,000): 30% deposit
• Major projects (over £10,000): 30-50% deposit (negotiable)

Deposits secure your booking date and cover initial material procurement. Deposits are non-refundable except as provided in our Cancellation Policy.

5.3 Scheduling

We will confirm project start dates in writing. While we make every effort to adhere to scheduled dates, timelines are estimates and may be affected by weather conditions, material availability, or unforeseen circumstances. We will notify you promptly of any significant delays.

6. Payment Terms

6.1 Payment Methods

We accept the following payment methods:

• Bank transfer (BACS)
• Debit/Credit cards
• Cash
• Cheque (subject to clearance)

6.2 Payment Schedule

Standard payment terms:

• Deposit: Due upon booking confirmation
• Progress payments: As agreed in quotation (for large projects)
• Final payment: Due upon satisfactory completion and project sign-off

6.3 Late Payment

Payment is due immediately upon completion unless alternative arrangements have been agreed in writing. If payment is not received within 14 days of the invoice date, we reserve the right to charge interest at 8% per annum above the Bank of England base rate on the outstanding amount, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

6.4 Disputed Charges

If you dispute any charges, you must notify us in writing within 7 days of receiving the invoice. We will investigate promptly and work with you to resolve any legitimate concerns. Disputed amounts should be paid pending resolution to avoid late payment charges.

7. Customer Responsibilities

To ensure successful project completion, customers must:

• Provide accurate information about the property and project requirements
• Ensure safe and reasonable access to work areas
• Remove or protect valuable items, furniture, and personal belongings
• Ensure adequate power supply and water access (where required)
• Obtain necessary permissions, approvals, or consents from landlords, building management, or local authorities
• Inform us of any hazardous materials (asbestos, lead paint, etc.) or structural concerns
• Secure pets and notify us of any animal presence on site
• Provide parking facilities or pay for parking permits where required
• Be available for project sign-off and final inspection

Failure to meet these responsibilities may result in project delays, additional charges, or termination of the contract.

8. Our Guarantees and Warranties

8.1 Quality Guarantee

We guarantee that all work will be completed to professional industry standards using quality materials and proper techniques. Our ironclad guarantee covers: no cracking, no peeling, no fading when proper maintenance is followed.

8.2 Warranty Period

Warranty periods vary by service type:

• UPVC spraying and coating: 10 years
• Kitchen transformations: 5 years
• Interior decoration: 2 years
• Powder coating: 10 years
• Floor refinishing: 5 years
• Heritage restoration: Project-specific (detailed in quotation)
• Vehicle wrapping: 3-5 years (depending on wrap type and usage)

8.3 Warranty Exclusions

Our warranty does not cover:

• Damage caused by improper cleaning or maintenance
• Damage from accidents, impacts, or deliberate misuse
• Normal wear and tear in high-traffic commercial environments
• Modifications or repairs performed by third parties
• Damage from extreme weather events or acts of God
• Structural defects or failures in underlying materials
• Failure to follow recommended maintenance procedures

8.4 Warranty Claims

To make a warranty claim, contact us promptly with photographic evidence and project details. We will inspect the issue and, if covered under warranty, repair or re-perform the work at no additional charge. Our decision regarding warranty coverage is final.

9. Cancellation and Refund Policy

9.1 Customer Cancellation

You may cancel your booking subject to the following terms:

• More than 14 days before start date: Full refund of deposit minus £50 administrative fee
• 7-14 days before start date: 50% refund of deposit
• Less than 7 days before start date: No refund (deposit forfeited)
• After work has commenced: No refund; full payment for work completed and materials purchased

Cancellations must be submitted in writing via email to [email protected].

9.2 Our Right to Cancel

We reserve the right to cancel or suspend services if:

• Weather conditions make work unsafe or impractical
• Unforeseen circumstances prevent safe or proper completion
• Customer fails to meet their responsibilities
• Payment obligations are not met
• Hazardous conditions are discovered that were not disclosed

In such cases, you will receive a full refund of any deposit and payments made, minus costs for work already completed and materials purchased.

10. Liability and Insurance

10.1 Our Insurance Coverage

WeSpray Group Nottingham maintains comprehensive insurance coverage including:

• Public Liability Insurance (minimum £5,000,000)
• Professional Indemnity Insurance
• Employer's Liability Insurance

10.2 Limitation of Liability

Our liability is limited as follows:

• We are liable for damage directly caused by our negligence or breach of contract
• Maximum liability is limited to the total project value or £10,000, whichever is greater
• We are not liable for consequential losses, loss of profits, or indirect damages
• We are not liable for pre-existing defects, structural issues, or hidden damage discovered during work

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be legally excluded.

10.3 Customer Insurance

You are responsible for maintaining adequate property insurance. We recommend notifying your insurance provider before work commences, particularly for heritage buildings or high-value properties.

11. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of WeSpray Group Nottingham and is protected by UK and international copyright laws. You may not:

• Reproduce, duplicate, or copy content without written permission
• Use our branding, logos, or marketing materials
• Modify, distribute, or create derivative works from our content

12. Health and Safety

We are committed to maintaining the highest health and safety standards:

• All team members hold relevant certifications and training
• We conduct risk assessments and implement method statements for all projects
• We use appropriate personal protective equipment (PPE)
• We follow all relevant health and safety legislation and industry best practices
• Height work specialists are certified for rope access, MEWP, and scaffolding operations

Customers must inform us immediately of any safety concerns or hazards on site.

13. Environmental Responsibility

Our "Restore, Don't Replace" philosophy reflects our commitment to environmental sustainability:

• We use low-VOC coatings and environmentally responsible materials where possible
• We implement responsible waste management and recycling practices
• We dispose of hazardous materials in accordance with environmental regulations
• We minimize waste by extending the life of existing fixtures and fittings

14. Complaints and Dispute Resolution

14.1 Complaints Procedure

If you are dissatisfied with our services:

• Contact us immediately at [email protected] or +44 115 647 8833
• Provide details of your complaint with supporting evidence (photos, documentation)
• We will acknowledge your complaint within 2 business days
• We will investigate and respond with resolution proposals within 14 business days

14.2 Mediation and Arbitration

If we cannot resolve a dispute through our complaints procedure, both parties agree to attempt resolution through mediation before pursuing legal action. Mediation costs will be shared equally unless otherwise agreed.

14.3 Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Data Protection and Privacy

We process your personal data in accordance with the UK General Data Protection Regulation (GDPR) and our Privacy Policy. By using our services, you consent to data collection and processing as outlined in our Privacy Policy, available at www.painterandecoratornottingham.co.uk/privacy-policy.

Key points:

• We collect only necessary information to provide services
• We do not sell or share your data with third parties (except service providers)
• You have rights to access, correct, or delete your personal data
• We maintain appropriate security measures to protect your information

16. Photography and Marketing

We may photograph completed projects for portfolio, marketing, and promotional purposes. By engaging our services, you grant permission for us to:

• Photograph the completed work
• Use photos on our website, social media, and marketing materials
• Share before-and-after images to demonstrate our capabilities

We will not include identifying information (names, addresses) without explicit consent. If you prefer your project not be photographed or used for marketing, please notify us in writing before work commences.

17. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: acts of God, extreme weather, pandemic, government restrictions, strikes, material shortages, transportation disruptions, or other force majeure events. We will notify you promptly and work to minimize delays.

18. Subcontracting

We reserve the right to subcontract specialist work (e.g., electrical, plumbing, structural engineering) to qualified professionals. All subcontractors are properly insured and vetted. We remain responsible for overall project quality and coordination.

19. Entire Agreement

These Terms, together with your accepted quotation and our Privacy Policy, constitute the entire agreement between you and WeSpray Group Nottingham. They supersede all prior discussions, agreements, or understandings. Any modifications must be made in writing and signed by both parties.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.

21. Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes in legislation or regulatory requirements
• Changes to our services or business practices
• Improvements to customer experience or clarity

Updated Terms will be posted on our website with a new "Last Updated" date. Continued use of our services after changes constitutes acceptance of the modified Terms. Existing contracts will be governed by the Terms in effect at the time of booking.

22. Contact Information

For questions about these Terms of Service, please contact us:

WeSpray Group Nottingham

Address: 5 Cosby Rd, Sneinton, Nottingham NG2 4BW

Phone: +44 115 647 8833

Email: [email protected]

Website: www.painterandecoratornottingham.co.uk

Business Hours: Monday-Friday: 8:00 AM - 6:00 PM, Saturday: 9:00 AM - 4:00 PM

23. Acknowledgement

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, you must not use our services.

WeSpray Group Nottingham - RESTORE, DON'T REPLACE!

Your trusted restoration specialists across Nottinghamshire

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