WeSpray Group Nottingham

Privacy Policy

Last Updated: January 2026

1. Introduction

Welcome to WeSpray Group Nottingham. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website at www.painterandecoratornottingham.co.uk or use our services.

WeSpray Group Nottingham is a family-run restoration and spray painting business based in Nottingham, providing comprehensive property transformation services across Nottinghamshire.

Data Controller Contact Information

Company Name: WeSpray Group Nottingham

Address: 5 Cosby Rd, Sneinton, Nottingham NG2 4BW

Phone: +44 115 647 8833

Email: [email protected]

Website: www.painterandecoratornottingham.co.uk

2. Information We Collect

2.1 Information You Provide to Us

We collect personal information that you voluntarily provide when you:

Request a free consultation or quotation
Contact us via phone, email, or contact forms
Subscribe to our newsletter or updates
Book our services
Leave a review or provide feedback
Communicate with us through any channel

This information may include:

Full name
Email address
Phone number
Property address
Project details and requirements
Payment information (processed securely through third-party providers)
Any other information you choose to provide

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website addresses
Date and time of visits
Click-stream data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy section below.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

To provide consultations and quotations
To schedule and complete restoration and painting projects
To communicate with you about your project
To process payments and maintain records
To provide customer support and after-sales service

3.2 Business Operations

To improve our services and customer experience
To conduct internal research and analytics
To maintain and improve our website
To comply with legal obligations
To protect against fraud and ensure security

3.3 Marketing Communications (With Your Consent)

To send newsletters and service updates
To inform you about special offers and promotions
To provide information about new services
To send relevant industry news and tips

Note: You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

4. Legal Basis for Processing (GDPR)

Under the UK General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

Consent: When you have given explicit permission (e.g., newsletter subscriptions)
Contract Performance: When processing is necessary to fulfill our service agreement with you
Legal Obligation: When we must comply with legal requirements (e.g., tax records)
Legitimate Interests: When processing is necessary for our business operations, provided it doesn't override your rights

5. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

5.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

Website hosting and maintenance
Payment processing
Email marketing services
Analytics and website optimization
Customer relationship management

All service providers are contractually bound to protect your data and use it only for specified purposes.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government investigations).

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner, subject to the same privacy protections.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure servers and firewalls
Regular security assessments
Access controls and authentication procedures
Employee training on data protection
Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Generally, we retain:

Customer records: For up to 7 years after project completion (for tax and legal purposes)
Marketing data: Until you withdraw consent or unsubscribe
Website analytics: For up to 26 months
Quotation requests: For up to 2 years if no service is provided

After the retention period expires, we securely delete or anonymize your personal information.

8. Your Rights Under GDPR

Under UK GDPR, you have the following rights regarding your personal data:

8.1 Right to Access

You can request a copy of the personal information we hold about you.

8.2 Right to Rectification

You can request that we correct any inaccurate or incomplete personal information.

8.3 Right to Erasure ("Right to be Forgotten")

You can request that we delete your personal information, subject to certain legal obligations.

8.4 Right to Restrict Processing

You can request that we limit how we use your personal information in certain circumstances.

8.5 Right to Data Portability

You can request a copy of your data in a structured, commonly used, machine-readable format.

8.6 Right to Object

You can object to our processing of your personal information for direct marketing or legitimate interests.

8.7 Right to Withdraw Consent

Where we rely on consent, you can withdraw it at any time.

8.8 Right to Lodge a Complaint

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.

To Exercise Your Rights

We will respond to your request within 30 days.

9. Cookies Policy

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better browsing experience and understand how visitors use our site.

9.2 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. This helps us improve our site and services. These cookies collect information anonymously.

Functionality Cookies

These cookies allow our website to remember choices you make (such as language preferences) to provide enhanced features.

Marketing Cookies

With your consent, we may use cookies to deliver relevant advertisements and measure campaign effectiveness.

9.3 Managing Cookies

You can control and/or delete cookies as you wish. You can delete all cookies already on your computer and set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit our site, and some features may not work.

To manage cookies in your browser:

Chrome: Settings > Privacy and security > Cookies and other site data
Firefox: Options > Privacy & Security > Cookies and Site Data
Safari: Preferences > Privacy > Cookies and website data
Edge: Settings > Cookies and site permissions

10. Third-Party Links

Our website may contain links to third-party websites (such as review platforms or social media). We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

12. International Data Transfers

Your information may be transferred to and stored on servers located outside the United Kingdom, including countries that may not have the same data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by the UK authorities
Adequacy decisions recognizing equivalent data protection standards
Other legally approved transfer mechanisms

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated policy on our website with a new "Last Updated" date
Sending an email notification to registered users (for significant changes)
Displaying a notice on our website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Google Services Compliance

Our website uses Google services, including Google Analytics and potentially Google Ads. By using our website, you acknowledge that:

Google Analytics may collect data about your website usage
Data is processed in accordance with Google's Privacy Policy
You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on
We comply with Google's advertising policies and requirements

For more information, visit Google's Privacy Policy at https://policies.google.com/privacy.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

WeSpray Group Nottingham

Address: 5 Cosby Rd, Sneinton, Nottingham NG2 4BW

Phone: +44 115 647 8833

Email: [email protected]

Website: www.painterandecoratornottingham.co.uk

Information Commissioner's Office (ICO)

If you are not satisfied with our response or believe we are processing your data incorrectly, you have the right to lodge a complaint with the UK's data protection authority:

Website: www.ico.org.uk

Phone: 0303 123 1113

Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

16. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

WeSpray Group Nottingham - RESTORE, DON'T REPLACE!

Your trusted restoration specialists across Nottinghamshire